There are several rights granted to you immediately upon providing us with your personal information. We’d like you to know that at Lendology we take your rights seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.
Please note that if you use any of these rights, we may not be able to provide certain products or services to you. We will, of course, confirm this at the time your consent is withdrawn.
If making a request of us, we will require you to prove your identity before processing the request. If acting on someone else’s behalf, we will also need to see evidence of your authority to act on their behalf. We may also ask for further information in order to help us process your request, which we will confirm as soon as practicable, alongside confirming how long it will take to process the request.
You have the following rights:
The Right of Access
This grants you the right to confirm whether or not your personal data is being processed, and to be provided with relevant details of what those processing operations are and what personal data of yours is being processed.
If you would like access to the personal data we have about you, we ask that you contact us.
The Right to Rectification
This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we correct it.
The Right to Erasure
Otherwise known as the ‘right to be forgotten’, this gives you the right to request your personal data be deleted. This is not an absolute right; if you were to request that we erase your personal data, we would erase as much of that data as we could but may have to retain some information if it is necessary.
Where we have received a request for personal data to be erased, if it is necessary for us to retain some of that information we shall ensure that the remaining data is used only when and where it is absolutely necessary. We shall, of course, also confirm to you what personal data we are unable to erase and for what specific legal reason.
The Right to Objection
If you wish to object to the way we use, or have used, your personal data you may do so freely. We will consider each objection on its merits, taking into account your fundamental rights and freedoms and our legitimate grounds and legal obligations for holding that data. You also have the right to object where we are processing your personal data for direct marketing purposes.
The Right to Request Restriction
This allows you to ask us to stop processing your personal data in some situations, including if you want us to establish how accurate the data held is; where we have incorrectly processed the data but you do not wish for us to delete it; where you have asked us to remove the data but we need to confirm if we have overriding grounds, i.e. legal obligations to use it; and finally, we no longer need to hold the data but you need it in regards to a legal claim.
The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. To achieve this, we request that any complaints be first brought to our attention so we can properly investigate matters. If you would like to complain about Lendology to a regulatory body, you may do so by contacting your local data protection supervisory authority.
